Cancellation policy

Order Cancellations

  • Customers may request to cancel their order at any time before the order is dispatched.
  • To initiate a cancellation, please contact us immediately via email or phone with your order details.

Cancellation Fees

  • No cancellation fees apply for orders canceled prior to dispatch.
  • Once canceled, a full refund will be processed to the original payment method.

Post-Dispatch Cancellations

  • Orders that have already been dispatched cannot be canceled. If you no longer wish to keep the product after delivery, please refer to our Returns Policy for further assistance.

Returns for Opened Items

  • Opened items are non-returnable unless they are found to be malfunctional or defective.
  • If a product is defective, please contact us within the warranty period to arrange for a return or exchange.